Understand your purchase before you pay.

Effective date: 29 September 2026 Reviewing your order Extreme Sender sells Extreme Sender Cloud and Extreme Sender Desktop subscriptions separately from 250 North 90th Street, New Cairo, Egypt. Before you confirm, checkout shows the edition, period, price, currency, applicable taxes or fees, total and main limits. An Extreme Sender Cloud top-up is a separate purchase. Your order and invoice record what you accepted. Renewal, cancellation and non-use There is no automatic payment for a new subscription term under the current offering. If you do not buy another term, paid functions end at the displayed paid-through date. In Extreme Sender Desktop, local campaign records remain viewable and exportable after subscription expiry. Stopping use or requesting account deletion does not itself cancel a completed purchase or create a refund. After an active subscription is supplied, we do not normally offer a discretionary refund only because you changed your mind, did not use it, no longer need it or expected different sales results. This does not limit any withdrawal right, remedy for a faulty or nonconforming service, or other mandatory right under applicable law. Service problems Open a support ticket from your account with the affected edition, order number, dates and what happened. We will review the cause and impact and, where appropriate, offer a fix or working alternative. If a significant fault attributable to Extreme Sender cannot be resolved within a reasonable time, or law requires another remedy, you may be entitled to a price reduction or refund of the affected amount. A complete inability to use the supplied product may justify a full refund, depending on the facts and applicable law. Connected-service eligibility rules, unauthorized Pages or accounts, device limitations, lost internet access or your own settings do not automatically mean our product is faulty. We assess each report on its facts and do not use this distinction to deny a mandatory remedy for a real defect in our service. Top-ups, gifts and earnings Purchased Extreme Sender Cloud top-up messages do not expire but require an active Cloud subscription to spend. A top-up does not extend membership. We assess a top-up refund request against the purchase, unused balance and applicable rights; messages already consumed or reserved for work cannot be treated as unused. Gift messages and coupons have no cash refund value of their own. If an order was funded partly or wholly with affiliate earnings, any accepted refund returns the earnings-funded share to the earnings balance, not as an external cash payment. For a mixed order, the external-paid share and earnings share are returned to their respective funding sources. We do not convert earnings or a discount into cash. How to request and receive a refund Submit the request through a support ticket and include the order number and reason. We review the verified original payment or funding and explain the decision. An accepted external refund is sent by a lawful available method, normally the original payment route when possible; arrival time depends on the payment provider and method. A submitted request or payment dispute is not proof that a refund has completed. Nothing in this policy removes a mandatory consumer right or requires you to waive one to receive a refund owed under law. You may also contact the competent consumer authority or court.