Subscription and billing
Understand monthly allowance, renewal and payment status.
Before you start
Sign in to your own customer account.
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- 1
Read your membership status and period dates. Included points renew each subscription month, including on an annual plan.
- 2
Compare included, purchased, gift and reserved balances. Included points expire at the end of their period and do not roll over.
- 3
When renewing, review checkout, the final amount and your order status. If payment is pending, check its details before paying again.
Expected result
The current subscription and available allowance are clear.
An annual subscription does not release twelve months of included points at once.